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Shipping Prices and Policies

The total 'calculated shipping price' is calculated automatically using an international shipping zone table based on weight, and includes transaction and merchant fund transfer fees, packaging and an administration and handling fee. Insurance is only available for product values upto NZ$250 and conditions apply. All items are printed and shipped from New Zealand.

If you wish to have delivery via Air Mail or Courier, then please contact us directly using our online contact form; supply your shipping address and any delivery details, and we will make an effort to arrange a custom shipping quote to include tracking capabilities. We are looking at adding these shipping options to the shoppng cart in the near future.

Once we have received purchase funds via PayPal, we get the order sent off to be printed and distributed. It usually takes 4 - 7 days to clear the funds into our account, and then a few days to print. If your PayPal account is non-verified, and the shipping is international, then we may delay shipping for upto 3-weeks or until we we receive notification from PayPal  that your funds have cleared to them (and cannot be reversed). We recommend becoming PayPal verified to avoid this shipping delay.

There are, on occassion, shipping delays due to geo-political instabilities, extreme weather, public holidays, postal backlogs or other events beyond our control; please be patient (especially over the Christmas / New Year period).

Shipping Locations, Duty Fees, Taxes

It is the buyer's responsibility to ensure that the correct shipping address is entered, reflected correctly within paypal upon checkout. Any costs incurring due to incorrect shipping information will be the responsibility of the buyer. All customs duties, sales taxes and other regulatory charges are payable by the receiver on delivery.

By default (to keep purchase costs down) we do not use any parcel delivery couriers, only standard post, so please ensure you have a mail box where the package can be left, or the goods will be returned to us (posted again at your expense). Standard post does not provide the facility to track orders online.

Target Delivery Estimates (from postal service)

Australia: 15 - 20 days
South Pacific: 17 - 27 days
East Asia and North America: 16 - 30 days
UK and Europe: 18 - 30 days
Rest of the World: 20 - 40 days

Maximum Orders

Currenty we only accept single orders of up to 20kg

Returns Policy

We do not accept any responsibility for damage or loss occuring enroute, it is the responsability of the carrier. We do our best to package the products to prevent damage enroute, and packages are very rarely lost or damaged. We do not have the capacity to accept returns.

Refunds Policy

Because orders are dispatched and printed on demand, with purchase funds being transferred to 3rd parties within 24-hours of an order being placed online at thekolbrin.com; we do not provide any refunds.

Should you wish to cancel an order within 24-hours of placing the initial online purchase; please contact us immediately with your order details and we may be able to provide a partial refund within our capacity, otherwise we are unable to cancel your order with a refund.

eChecks


eChecks are a type of bank payment and usually take 6-8 business days to process. They are used when buyers have not linked a backup payment source (like a debit or credit card) to their PayPal accounts, or when a transaction is too risky to allow an instant payment. If you purchase using an eCheck please add the extra 6 - 8 business days to the delivery time.

Confirmation of Payment Receipt

Once we have received any payments, our system will generate a new invoice updating the order status to confirmed. If your invoice still only indicates a pending status then we may not have received funds for your order - you should check with your bank and/or Paypal as to the reason why your payment may have failed.

 
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